Customer Care Instructions

All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with claims.

Frame OW Lee offers a twenty (20) year limited structural warranty on
frames under normal use. OW Lee will, at factory option, repair or replace any
OW Lee frame that has failed structurally during the warranty period from the
date of purchase. To retain the warranty, regular care and maintenance is
required.

Finish OW Lee offers a five (5) year limited warranty for frames against
blistering, peeling, or fading of the frame finish under normal use. OW Lee will,
at factory option, refinish or replace your OW Lee frame if the above occurs
during the warranty period from the date of purchase. Occasional rust
seepage from crevices and hidden unfinished surfaces inherent in some ornate
wrought iron designs is considered a care and maintenance function and is not
considered a finish failure. To retain the warranty, regular care and maintenance
is required. More frequent care & maintenance is required in coastal areas. Remove salt buildup by rinsing
furniture weekly and drying it with a soft cloth. Gas or electric powered power washing equipment and harsh cleaners should be
avoided. A garden hose and/or gentle, mild soap with water can be applied if needed.

Fabric Cover Disclaimer: Fabric covers can potentially harm the finish, especially if they’re made from abrasive materials. Certain weather conditions may exacerbate this effect, causing the finish to wear away when the cover rubs against the frame. Please note that any damage resulting from such abrasion is not covered under warranty. Fortunately, minor damage can often be repaired using touch-up paint or pens.

*Important Notice: Velvet White finish is excluded from the finish warranty on wrought iron and steel frames.

Cushions OW Lee offers a five (5) year limited warranty on the craftsmanship and construction of the cushion, sling and padded sling seat, and Sytex material under normal use. This warranty includes any fading or discoloration of the fabric. Fabrics are constructed of various types of yarns and various numbers of yarns in the warp and fill. Such variations in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. Pillow back and arm cushion fill is contained in interior liner and zipper for production purposes only. Do Not Remove back cushion fill. Pillow back and arm cushion core interior liner breakdown is not considered a warranty defect. C.O.M. fabrics are not covered under this warranty. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never remove fabric from cushion, use a gas or electric powered power washer, or submerge in water to clean.

Porcelain Tops OW Lee offers a five (5) year limited warranty on
workmanship and structural integrity of porcelain tops under normal use. Samples
displayed or provided to customers are a representation of that series color and
are not expressed or implied to be identical. Porcelain tiles are manufactured
to mimic natural stone. Some unevenness in the table top surface is considered
normal. OW Lee will, at factory option, repair or replace any top found to be
defective during the warranty period from the date of purchase. To retain the
warranty, regular care and maintenance is required.
Hammered Copper Tops OW Lee offers a two (2) year limited warranty
on the workmanship and structural integrity of hammered copper tops under
normal use. Samples displayed or provided to customers are a representation
of that series color and are not expressed or implied to be identical. The
appearance of imperfections may occur but will not compromise the integrity
of the top. These imperfections are inherent to the natural copper material, not
considered a failure and is not covered under warranty. OW Lee will, at factory
option, repair or replace any top found to be defective during this warranty
period from the date of purchase. To retain the warranty, regular care and
maintenance is required.

Cast Metal Tops OW Lee offers a five (5) year limited structural warranty on
its cast metal tops under normal use. OW Lee will, at factory option, repair or
replace any tabletop found to be defective during this warranty period from the
date of purchase. To retain the warranty, regular care and maintenance is
required.

Fire Pit Component Parts OW Lee offers a two (2) year limited warranty
on fire pit burner components under normal use. OW Lee will, at factory option,
repair or replace any outdoor fire pit burner found to be defective during this
warranty period from the date of purchase. To retain the warranty, regular
care and maintenance is required.

Items Not Covered Under Warranty (Residential)
• Any failure caused by unreasonable use or abuse.
• Rust seepage or bleeding from crevices or hidden, non-finished surfaces
inherent in some ornate wrought iron designs.
• Rusting and/or oxidation of frames resulting from exposed metals that
have been scratched, chipped or not maintained as outlined in the care
and maintenance instructions.
• Natural fading or discoloration of fabrics beyond warrant period.
• C.O.M. fabrics (customer’s own material).
• Normal fading of frame finish.
• Accidental damage (including fire, wind or other acts of God).
• Permanent stains caused by lotions, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
• Table/hearth tops or bases installed and/or used with other
manufacturer’s table bases, table, or hearth top, or incorrect installation
of the base to the table top and fire media.
• Furniture used for commercial or institutional use. (See Commercial
Warranty at owlee.com.)
• Items that are repaired, refinished or otherwise modified by any person
or entity other than OW Lee.

Freight Storage Fees
Any orders, commercial or retail stored at our factory due to customer delay is
subject to a freight storage fee at our discretion.

Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY
REQUIRED TO RETAIN YOUR WARRANTY. Please visit
www.owlee.com/customer-care/ for care & maintenance instructions.
OW Lee reserves the right to modify specifications as may be necessary. Please
contact the factory to confirm specifications. ½” tolerances are considered
within spec.

Return of Furniture PRIOR AUTHORIZATION from the factory or factory
representative i s required. You must b e t he o riginal purchaser a nd be able to
provide proof of purchase when you make a claim. To submit a warranty claim,
contact the dealer where you purchased your furniture. If you are not sure
how to contact the dealer, contact our warranty department at (800)
776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.com.
If the complaint is covered by warranty and the furniture returned within 24
months from the date of purchase, OW Lee will arrange for freight pick-up
and pay the surface freight from the dealer location to the factory. The consumer
is responsible for freight charges to and from the factory if beyond the timeframe
stated above. Return furniture must be boxed for freight pick up. Furniture must
have been used only for residential use as defined in the original purchase order.
Except as expressly provided herein, OW Lee makes no warranties,
whether express or implied including, but not limited to, warranties of
merchantability and fitness for a particular purpose. OW Lee’s limited warranty
claims may only be processed directly through OW Lee by the dealer who made
the sale of the merchandise. In the event the furniture style, frame finish, fabric
or table top has been discontinued, OW Lee will replace the product with a
similar item currently offered by OW Lee.

All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with all claims.

FRAME

Your OW Lee frame comes with a five (5) year structural limited warranty when properly maintained in commercial use. OW Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.

FINISH

OW Lee offers a three (3) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use and proper maintenance, excluding Oxford White on iron finishes. OW Lee will, at factory option, refinish or replace your OW Lee furniture if the above occurs within a three year period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces are inherent in some ornate wrought iron designs and is considered a care and maintenance function, not a finish failure. Gas or electric powered power washing equipment and harsh cleaners should be avoided. A garden hose and/or gentle, mild soap with water can be applied if needed.. To retain the limited warranty, regular care and maintenance is required. Extra care and maintenance is required in coastal areas.

Fabric Cover Disclaimer: Fabric covers can potentially harm the finish, especially if they’re made from abrasive materials. Certain weather conditions may exacerbate this effect, causing the finish to wear away when the cover rubs against the frame. Please note that any damage resulting from such abrasion is not covered under warranty. Fortunately, minor damage can often be repaired using touch-up paint or pens.

*Important Notice: Velvet White finish is excluded from finish warranty on wrought iron and steel frames.

CUSHIONS

OW Lee offers a one (1) year limited warranty on the craftsmanship and construction of the cushion, sling and padded sling seat, and Sytex material under normal use. This warranty includes any fading or discoloration of the fabric. Fabrics are constructed of various types of yarns and various numbers of yarns in the warp and fill. Such variations in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. Pillow back and arm cushion fill is contained in interior liner and zipper for production purposes only. Do Not Remove back cushion fill. Pillow back and arm cushion core interior liner breakdown is not considered a warranty defect. C.O.M. fabrics are not covered under this warranty. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never remove fabric from cushion, use gas or electric powered power washing equipment and harsh cleaners should be avoided. A garden hose and/or gentle, mild soap with water can be applied if needed.

TABLE TOPS

Porcelain Tops: OW Lee offers a five (5) year limited warranty on all Porcelain tops from date of delivery. This warranty covers the workmanship and structural integrity of the top. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

Rio Tops: Due to the way in which the decorative glass is manufactured, giving it its unique opaque look, the appearances of imperfections such as air bubbles or hair line cracks may appear, but will not compromise the integrity of the top, it is not considered a failure, and is not covered under warranty.

Authentic Hammered Copper Tops:OW Lee offers a two (2) year limited warranty on all authentic hammered copper tops from date of delivery. This warranty covers the workmanship and structural integrity of the top. The uniqueness of this of the natural materials rests in that no two pieces are ever alike. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

Cast Metal Tops: O.W. Lee offers a five (5) year metal frame limited warranty on its cast/metal hearth and table tops. To retain its warranty, touch-up any scratches or chips. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

COMPONENT PARTS

Fire Pit Component Parts:O.W. Lee extends a one (1) year limited warranty on all burner components under normal use and proper maintenance. OW Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the owner’s manual. For more information go to www.owlee.com.

OTHER COMPONENT PARTS

Other Component Parts: Purchased component parts such as glides, bolts, wheels, 9′ market umbrella frames, fabric fire pit and furniture covers and umbrella bases that fail due to a manufacturers defect within one (1) year from the date of purchase, or 13′ cantilever umbrella frames that fail due to a manufacturers defect within two (2) years from the date of purchase, OW Lee will, at factory option, repair or replace the part in the original color or style, or a similar color and style if the part has been discontinued.

ITEMS NOT COVERED UNDER WARRANTY (COMMERCIAL)

This limited warranty does not apply to any damage caused by shipping, accidents, fading, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of OW Lee, and in no event shall OW Lee be liable for any contributory or subsequent damage related to the merchandise purchased from OW Lee.

OW Lee reserves the right to modify specifications as may be necessary. Please contact the factory to confirm specifications. ½” tolerances are considered within spec.

Any failure caused by unreasonable use or abuse.

Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs;

Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care and maintenance instructions;

Natural fading or discoloration of fabrics beyond warranty period;

C.O.M. fabrics (customer’s own material);

Normal fading of frame finish;

Accidental damage (including fire, wind or other acts of God).

Permanent stains caused by lotions, oils or other substances.

Hard-water deposits or calcium build-up due to minerals found in regional water supplies.

Table/hearth tops or bases installed and/or used with other manufacturer’s table bases, table, or hearth top, or incorrect installation of the base to the table top or fire media.

Regular maintenance must be exercised as set forth in the care instructions.

RETURN OF FURNITURE:

PRIOR AUTHORIZATION from the factory or factory representative is required. You must be the original purchaser and provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the OW Lee sales representative. If you are not sure how to contact the dealer, contact our warranty department at (800) 776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.com. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, OW Lee will arrange for freight pick-up and pay the surface freight from the dealer location to the factory. The consumer is responsible for freight charges to and from the factory if beyond the time frame stated above. Return furniture must be cartoned for freight pick up. Furniture must have been used only as defined in the original purchase order. Except as expressly provided herein, OW Lee makes no warranties, whether express or implied including, but not limited to, warranties of merchantability and fitness for a particular purpose. OW Lee’s limited warranty claims may only be processed directly through OW Lee by the dealer who made the sale of the merchandise.

You must be the original purchaser and be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the OW Lee sales representative. Prior authorization from the factory or a factory representative is required. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, OW Lee will arrange for freight pick up and pay the surface freight to and from the factory. Return furniture must be cartoned for freight pick up. Furniture must have been used only for residential or commercial use as defined in the original purchase order.

Except as expressly provided herein, OW Lee makes no warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. OW Lee’s limited warranties may only be processed directly through the dealer or OW Lee sales representative who made the sale of the merchandise.