Customer Care Instructions

All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with claims.

Frame OW Lee offers a twenty (20) year limited structural warranty on
frames under normal use. OW Lee will, at factory option, repair or replace any
OW Lee frame that has failed structurally during the warranty period from the
date of purchase. To retain the warranty, regular care and maintenance is
required.

Finish OW Lee offers a five (5) year limited warranty for frames against
blistering, peeling, or fading of the frame finish under normal use. OW Lee will,
at factory option, refinish or replace your OW Lee frame if the above occurs
during the warranty period from the date of purchase. Occasional rust
seepage from crevices and hidden unfinished surfaces inherent in some ornate
wrought iron designs is considered a care and maintenance function and is not
considered a finish failure. To retain the warranty, regular care and maintenance
is required. More frequent care & maintenance is required in coastal areas. Extra
care and maintenance are required of any sort of metal furniture that is placed
on the coast close to the salt water air. Remove salt buildup by rinsing
furniture weekly and drying it with a soft cloth. Harsh cleaners should be
avoided, however a gentle mild soap with water can be applied if needed.

Cushions OW Lee offers a five (5) year limited warranty on the
craftsmanship and construction of the cushion, sling and padded sling seat,
and Sytex material under normal use. This warranty includes any fading or
discoloration of the fabric. Fabrics are constructed of various types of yarns
and various numbers of yarns in the warp and fill. Such variations in construction
result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG
RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. C.O.M. fabrics
are not covered under this warranty. OW Lee will, at factory option, repair or
replace your OW Lee cushions if determined defective as listed above within the
warranty period from the date of purchase. To retain the warranty, regular care
and maintenance is required. Never use a power washer or submerge in water to
clean.

Porcelain Tops OW Lee offers a five (5) year limited warranty on
workmanship and structural integrity of porcelain tops under normal use. Samples
displayed or provided to customers are a representation of that series color and
are not expressed or implied to be identical. Porcelain tiles are manufactured
to mimic natural stone. Some unevenness in the table top surface is considered
normal. OW Lee will, at factory option, repair or replace any top found to be
defective during the warranty period from the date of purchase. To retain the
warranty, regular care and maintenance is required.
Hammered Copper Tops OW Lee offers a two (2) year limited warranty
on the workmanship and structural integrity of hammered copper tops under
normal use. Samples displayed or provided to customers are a representation
of that series color and are not expressed or implied to be identical. The
appearance of imperfections may occur but will not compromise the integrity
of the top. These imperfections are inherent to the natural copper material, not
considered a failure and is not covered under warranty. OW Lee will, at factory
option, repair or replace any top found to be defective during this warranty
period from the date of purchase. To retain the warranty, regular care and
maintenance is required.

Cast Metal Tops OW Lee offers a five (5) year limited structural warranty on
its cast metal tops under normal use. OW Lee will, at factory option, repair or
replace any tabletop found to be defective during this warranty period from the
date of purchase. To retain the warranty, regular care and maintenance is
required.

Fire Pit Component Parts OW Lee offers a two (2) year limited warranty
on fire pit burner components under normal use. OW Lee will, at factory option,
repair or replace any outdoor fire pit burner found to be defective during this
warranty period from the date of purchase. To retain the warranty, regular
care and maintenance is required.

Items Not Covered Under Warranty (Residential)
• Any failure caused by unreasonable use or abuse.
• Rust seepage or bleeding from crevices or hidden, non-finished surfaces
inherent in some ornate wrought iron designs.
• Rusting and/or oxidation of frames resulting from exposed metals that
have been scratched, chipped or not maintained as outlined in the care
and maintenance instructions.
• Natural fading or discoloration of fabrics beyond warrant period.
• C.O.M. fabrics (customer’s own material).
• Normal fading of frame finish.
• Accidental damage (including fire, wind or other acts of God).
• Permanent stains caused by lotions, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
• Table/hearth tops or bases installed and/or used with other
manufacturer’s table bases, table, or hearth top, or incorrect installation
of the base to the table top and fire media.
• Furniture used for commercial or institutional use. (See Commercial
Warranty at owlee.com.)
• Items that are repaired, refinished or otherwise modified by any person
or entity other than OW Lee.

Freight Storage Fees
Any orders, commercial or retail stored at our factory due to customer delay is
subject to a freight storage fee at our discretion.

Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY
REQUIRED TO RETAIN YOUR WARRANTY. Please visit
www.owlee.com/customer-care/ for care & maintenance instructions.
OW Lee reserves the right to modify specifications as may be necessary. Please
contact the factory to confirm specifications. ½” tolerances are considered
within spec.

Return of Furniture PRIOR AUTHORIZATION from the factory or factory
representative i s required. You must b e t he o riginal purchaser a nd be able to
provide proof of purchase when you make a claim. To submit a warranty claim,
contact the dealer where you purchased your furniture. If you are not sure
how to contact the dealer, contact our warranty department at (800)
776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.com.
If the complaint is covered by warranty and the furniture returned within 24
months from the date of purchase, OW Lee will arrange for freight pick-up
and pay the surface freight from the dealer location to the factory. The consumer
is responsible for freight charges to and from the factory if beyond the timeframe
stated above. Return furniture must be boxed for freight pick up. Furniture must
have been used only for residential use as defined in the original purchase order.
Except as expressly provided herein, OW Lee makes no warranties,
whether express or implied including, but not limited to, warranties of
merchantability and fitness for a p articular pu rpose. OW Lee’s limited warranty
claims may only be processed directly through OW Lee by the dealer who made
the sale of the merchandise. In the event the furniture style, frame finish, fabric
o r table top h as b een discontinued, OW Lee will replace the product with a
similar item currently offered by OW Lee.

All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with all claims.

FRAME

Your OW Lee frame comes with a five (5) year structural limited warranty when properly maintained in commercial use. OW Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.

FINISH

OW Lee offers a three (3) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use and proper maintenance, excluding Oxford White on iron finishes. OW Lee will, at factory option, refinish or replace your OW Lee furniture if the above occurs within a three year period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces are inherent in some ornate wrought iron designs and is considered a care and maintenance function, not a finish failure. To retain the limited warranty, regular care and maintenance is required. Extra care and maintenance is required in coastal areas.

CUSHIONS

OW Lee offers a one (1) year limited warranty on the
craftsmanship and construction of the cushion, sling and padded sling seat,
and Sytex material under normal use. This warranty includes any fading or
discoloration of the fabric. Fabrics are constructed of various types of yarns
and various numbers of yarns in the warp and fill. Such variations in construction
result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG
RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. C.O.M. fabrics
are not covered under this warranty. OW Lee will, at factory option, repair or
replace your OW Lee cushions if determined defective as listed above within the
warranty period from the date of purchase. To retain the warranty, regular care
and maintenance is required. Never use a power washer or submerge in water to
clean.

TABLE TOPS

Porcelain Tops: OW Lee offers a five (5) year limited warranty on all Porcelain tops from date of delivery. This warranty covers the workmanship and structural integrity of the top. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

Rio Tops: Due to the way in which the decorative glass is manufactured, giving it its unique opaque look, the appearances of imperfections such as air bubbles or hair line cracks may appear, but will not compromise the integrity of the top, it is not considered a failure, and is not covered under warranty.

Authentic Hammered Copper Tops:OW Lee offers a two (2) year limited warranty on all authentic hammered copper tops from date of delivery. This warranty covers the workmanship and structural integrity of the top. The uniqueness of this of the natural materials rests in that no two pieces are ever alike. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

Cast Metal Tops: O.W. Lee offers a five (5) year metal frame limited warranty on its cast/metal hearth and table tops. To retain its warranty, touch-up any scratches or chips. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

COMPONENT PARTS

Fire Pit Component Parts:O.W. Lee extends a one (1) year limited warranty on all burner components under normal use and proper maintenance. OW Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the owner’s manual. For more information go to www.owlee.com.

OTHER COMPONENT PARTS

Other Component Parts: Purchased component parts such as glides, bolts, wheels, 9′ market umbrella frames, fabric fire pit and furniture covers and umbrella bases that fail due to a manufacturers defect within one (1) year from the date of purchase, or 13′ cantilever umbrella frames that fail due to a manufacturers defect within two (2) years from the date of purchase, OW Lee will, at factory option, repair or replace the part in the original color or style, or a similar color and style if the part has been discontinued.

ITEMS NOT COVERED UNDER WARRANTY (COMMERCIAL)

This limited warranty does not apply to any damage caused by shipping, accidents, fading, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of OW Lee, and in no event shall OW Lee be liable for any contributory or subsequent damage related to the merchandise purchased from OW Lee.

OW Lee reserves the right to modify specifications as may be necessary. Please contact the factory to confirm specifications. ½” tolerances are considered within spec.

Any failure caused by unreasonable use or abuse.

Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs;

Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care and maintenance instructions;

Natural fading or discoloration of fabrics beyond warranty period;

C.O.M. fabrics (customer’s own material);

Normal fading of frame finish;

Accidental damage (including fire, wind or other acts of God).

Permanent stains caused by lotions, oils or other substances.

Hard-water deposits or calcium build-up due to minerals found in regional water supplies.

Table/hearth tops or bases installed and/or used with other manufacturer’s table bases, table, or hearth top, or incorrect installation of the base to the table top or fire media.

Regular maintenance must be exercised as set forth in the care instructions.

RETURN OF FURNITURE:

PRIOR AUTHORIZATION from the factory or factory representative is required. You must be the original purchaser and provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the OW Lee sales representative. If you are not sure how to contact the dealer, contact our warranty department at (800) 776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.com. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, OW Lee will arrange for freight pick-up and pay the surface freight from the dealer location to the factory. The consumer is responsible for freight charges to and from the factory if beyond the time frame stated above. Return furniture must be cartoned for freight pick up. Furniture must have been used only as defined in the original purchase order. Except as expressly provided herein, OW Lee makes no warranties, whether express or implied including, but not limited to, warranties of merchantability and fitness for a particular purpose. OW Lee’s limited warranty claims may only be processed directly through OW Lee by the dealer who made the sale of the merchandise.

You must be the original purchaser and be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the OW Lee sales representative. Prior authorization from the factory or a factory representative is required. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, OW Lee will arrange for freight pick up and pay the surface freight to and from the factory. Return furniture must be cartoned for freight pick up. Furniture must have been used only for residential or commercial use as defined in the original purchase order.

Except as expressly provided herein, OW Lee makes no warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. OW Lee’s limited warranties may only be processed directly through the dealer or OW Lee sales representative who made the sale of the merchandise.

Metal Frame Maintenance

OW Lee metal furniture is designed to require minimum maintenance. Metal frames should be kept clean. Do not let dirt build up on the metal frames. Cleaning with mild soap and water, and seasonal touch-up of any scratches, chips or occasional rust seepage from crevices or hidden, unfinishable surfaces inherent in some ornate designs is all that is required. Touch-up pens in matching frame colors are available through your retail dealer. Never leave furniture standing in water. To keep your furniture looking its best, you may wish to store or cover your furniture when not in use for an extended period of time.

Cushion Care

OW Lee uses quality 100% solution dyed acrylics or acrylic/polyester blended fabrics, and only the finest outdoor foam and fiber fillings. Fabrics have been treated to resist stains and water before leaving the factory. Regular cleaning with mild soap and water using a sponge or soft scrub brush is all that is required. For stubborn stains, please visit https://www.sunbrella.com/how-to-clean-sunbrella-fabric

Flex Comfort

To maintain your OW Lee Flex Comfort seating, frequent vacuuming or light brushing to remove dust and grime is recommended.  Spot clean with mild soap and water. A 1:10 bleach solution may be used for infrequent disinfecting when necessary.

Porcelain Tile Tops

O.W Lee porcelain tile tops are beautiful and very easy to maintain. Available in a multitude of colors, porcelain tile tops are an ideal material for any outdoor space. Porcelain tiles are made from porcelain clays which is a denser, finer grained clay making them stronger once fired than non-porcelain ceramic tiles. Moreover, porcelain tiles have a low water absorption rate (less than 0.5%) making them very frost resistant. Keep porcelain table tops free of dust with regular cleanings. Clean with a mild liquid soap, water, and a clean soft rag, followed by a clean water rinse to remove soap residue. For tougher stains such as dirt build-up, food, etc, use a ph-balanced cleaner made for use on porcelain. Always store the tops during extended periods of unuse.

Hammered Copper Table Tops

  • Use only light hand soap and water to clean regularly. We recommend non-alkaline hand soap.
  • Do not use an abrasive pad or scrub profusely when cleaning. Copper is a relatively soft metal and will scratch or mar if too much force is used when cleaning. We recommend softly cleaning with a cotton wash cloth or rag.
  • Use coasters and placemats when enjoying the Hammered Copper Table Top. Acids in soft drinks, beer, or any number of beverages may interact with the patina coating. The same is true for a variety of foods.
  • We recommend you keep the table top dry. Continued exposure to water, i.e. repeated exposure to sprinklers or rain may cause the top to oxidize, creating a greenish patina. We also recommend you keep your top covered when not in use or keep under a covered patio.
  • If your top is scratched or comes into contact with an acid, a shiny spot of bare copper may appear. The spot will eventually age back to the original dark brown finish over time.
  • Hammered Copper tops are hand made. Color and patina will vary from top to top. Click here to see variance of Copper Top color and Patina.

Touch up paint, insert glides, glass, cushions and replacement tops for OW Lee furniture are all available at your local patio furniture dealer, or you can click to visit our online Parts Store.