Warranty & Customer Care Instructions

Frame O.W. Lee offers a twenty (20) year limited structural warranty on frames under normal use. O.W. Lee will, at factory option, repair or replace any O.W. Lee frame that has failed structurally during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

Finish O.W. Lee offers a five (5) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use. O.W. Lee will, at factory option, refinish or replace your O.W. Lee frame if the above occurs during the warranty period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces inherent in some ornate wrought iron designs is considered a care and maintenance function and is not considered a finish failure. To retain the warranty, regular care and maintenance is required. More frequent and extra care and maintenance is required for any sort of metal furniture that is placed in coastal areas or on the shoreline close to the salt water air. Remove salt buildup by rinsing furniture weekly and drying it with a soft cloth. Harsh cleaners should be avoided, however a gentle mild soap with water can be applied if needed. VARIATIONS IN FINISH COLOR, TEXTURE AND GLOSS WILL OCCUR FROM LOT TO LOT. WHILE WE HAVE TOLERANCES ESTABLISHED WITH OUR VENDORS, O.W. LEE CANNOT GUARANTEE AN EXACT MATCH ON PIECES THAT ARE POWDER COATED IN DIFFERENT LOTS AND IS NOT COVERED UNDER WARRANTY.

Cushions O.W. Lee offers a five (5) year limited warranty on the craftsmanship and construction of the cushion, sling and padded sling seat, and Sytex material under normal use. This warranty includes any fading or discoloration of the fabric. Fabrics are constructed of various types of yarns and various numbers of yarns in the warp and fill. Such variations in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. Pillow back and arm cushion fill is contained in interior liner and zipper for production purposes only. Do Not Remove back cushion fill. Pillow back and arm cushion core interior liner breakdown is not considered a warranty defect. C.O.M. fabrics are not covered under this warranty. O.W. Lee will, at factory option, repair or replace your O.W. Lee cushions if determined defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never remove fabric from cushion, use a power washer or submerge in water to clean.

Porcelain/Dekton Tops O.W. Lee offers a five (5) year limited warranty on workmanship and structural integrity of porcelain tops under normal use. Samples displayed or provided to customers are a representation of that series color and are not expressed or implied to be identical. Porcelain tiles are manufactured to mimic natural stone. Some unevenness in the table top surface is considered normal. O.W. Lee will, at factory option, repair or replace any top found to be defective during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

Fire Pit Component Parts O.W. Lee offers a five (5) year limited warranty on fire pit burner components and accessories under normal use. O.W. Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never use your wood burning Fire Pit on wooden or composite decks, stamped concrete or any heat sensitive surface.

Other Component Parts O.W. Lee offers a two (2) year limited warranty on purchased component parts such as glides, bolts, wheels, and swivel bases, etc. that fail due to a manufacturers defect under normal use. To retain the warranty, regular care and maintenance is required.

This limited warranty does not apply to any damage caused by shipping, accidents, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of O.W. Lee, and in no event shall O.W. Lee be liable for any contributory or subsequent damage related to the merchandise purchased from O.W. Lee.

Items Not Covered Under Warranty (Residential)

• Any failure caused by unreasonable use or abuse.
• Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs.
• Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care and maintenance instructions.
• Natural fading or discoloration of fabrics beyond warranty period.
• C.O.M. fabrics (customer’s own material).
• Normal fading of frame finish.
• Fabric Cover Disclaimer: Fabric covers can potentially harm the finish, especially if they’re made from abrasive materials. Certain weather conditions may exacerbate this effect, causing the finish to wear away when the cover rubs against the frame. Please note that any damage resulting from such abrasion is not covered under warranty. Fortunately, minor damage can often be repaired using touch-up paint or pens.
• Accidental damage (including fire, wind or other acts of God)
• Permanent stains caused by lotions, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found in regional water supplies.
• Table/hearth tops or bases installed and/or used with other manufacturer’s table bases, table, or hearth top, or incorrect installation of the base to the table top and fire media.
• Furniture used for commercial or institutional use. (See Commercial Warranty at owlee.com.)
• Items that are repaired, refinished or otherwise modified by any person or entity other than O.W. Lee.
• Chipped Dekton tops resulting from contact with objects, including chairs, hitting the edges.

Freight Storage Fees
Any orders, commercial, residential, or retail stored at our factory due to customer delay is subject to a freight storage fee at our discretion.

Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY REQUIRED TO RETAIN YOUR WARRANTY. Please visit www.owlee.com/customer-care/ for care & maintenance instructions. O.W. Lee reserves the right to modify specifications as may be necessary. Please contact the factory to confirm specifications. ½” tolerances are considered within spec.

Return of Furniture PRIOR AUTHORIZATION from the factory or factory representative is required. You must be t he original purchaser and be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased your furniture. If you are not sure how to contact the dealer, contact our warranty department at (800)-776-9533, via fax: (830) 541-4237 and/or via email at owleera@gmail.com. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, O.W. Lee will arrange for freight pick-up and pay the surface freight from the dealer location to the factory. The consumer is responsible for freight charges to and from the factory if beyond the time frame stated above. Return furniture must be boxed for freight pick up. Furniture must have been used only for residential use as defined in the original purchase order. Except as expressly provided herein, O.W. Lee makes no warranties, whether express or implied including, but not limited to, warranties of merchantability and fitness for a p articular purpose. O.W. Lee’s limited warranty claims may only be processed directly through O.W. Lee by the dealer who made the sale of the merchandise. In the event the furniture style, frame finish, fabric, or table top has been discontinued, O.W. Lee will replace the product with a similar item currently offered by O.W. Lee.

All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with all claims.

FRAME

Your OW Lee frame comes with a five (5) year structural limited warranty when properly maintained in commercial use. OW Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.

FINISH

OW Lee offers a five (5) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use and proper maintenance. OW Lee will, at factory option, refinish or replace your OW Lee furniture if the above occurs within the warranty period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces are inherent in some ornate wrought iron designs and is considered a care and maintenance function, not a finish failure. Gas or electric powered power washing equipment and harsh cleaners should be avoided. A garden hose and/or gentle, mild soap with water can be applied if needed. To retain the limited warranty, regular care and maintenance is required. Extra care and maintenance is required in coastal areas.

Fabric Cover Disclaimer: Fabric covers can potentially harm the finish, especially if they’re made from abrasive materials. Certain weather conditions may exacerbate this effect, causing the finish to wear away when the cover rubs against the frame. Please note that any damage resulting from such abrasion is not covered under warranty. Fortunately, minor damage can often be repaired using touch-up paint or pens.

*Important Notice: Velvet White finish is excluded from finish warranty on wrought iron and steel frames.

CUSHIONS

OW Lee offers a two (2) year limited warranty on the craftsmanship and construction of the cushion, sling and padded sling seat, and seat support webbing material under normal use. This warranty includes any fading or discoloration of the fabric. Fabrics are constructed of various types of yarns and various numbers of yarns in the warp and fill. Such variations in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. Pillow back and arm cushion fill is contained in interior liner and zipper for production purposes only. Do Not Remove back cushion fill. Pillow back and arm cushion core interior liner breakdown is not considered a warranty defect. C.O.M. fabrics are not covered under this warranty. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never remove fabric from cushion, use gas or electric powered power washing equipment and harsh cleaners should be avoided. A garden hose and/or gentle, mild soap with water can be applied if needed.

TABLE TOPS

Porcelain + Dekton Tops: OW Lee offers a five (5) year limited warranty on all Porcelain tops from date of delivery. This warranty covers the workmanship and structural integrity of the top. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

Stamped Metal Tops: O.W. Lee offers a five (5) year metal frame limited warranty on its stamped metal hearth and table tops. To retain its warranty, touch-up any scratches or chips. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

Micro Mesh Table Tops: O.W. Lee offers a five (5) year metal frame limited warranty on its micro mesh table tops. To retain its warranty, touch-up any scratches or chips. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

COMPONENT PARTS

Fire Pit Component Parts: O.W. Lee extends a two (2) year limited warranty on all burner components under normal use and proper maintenance. OW Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the owner’s manual. For more information go to www.owlee.com.

OTHER COMPONENT PARTS

Other Component Parts: Purchased component parts such as glides, bolts, wheels, and other non-manufactured parts that fail due to a manufacturers defect within two (2) years from the date of purchase, or 13′ cantilever umbrella frames that fail due to a manufacturers defect within two (2) years from the date of purchase, OW Lee will, at factory option, repair or replace the part in the original color or style, or a similar color and style if the part has been discontinued.

ITEMS NOT COVERED UNDER WARRANTY (COMMERCIAL)

This limited warranty does not apply to any damage caused by shipping, accidents, fading, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of OW Lee, and in no event shall OW Lee be liable for any contributory or subsequent damage related to the merchandise purchased from OW Lee.

OW Lee reserves the right to modify specifications as may be necessary. Please contact the factory to confirm specifications. ½” tolerances are considered within spec.

Any failure caused by unreasonable use or abuse.

Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs;

Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care and maintenance instructions;

Natural fading or discoloration of fabrics beyond warranty period;

C.O.M. fabrics (customer’s own material);

Normal fading of frame finish;

Accidental damage (including fire, wind or other acts of God).

Permanent stains caused by lotions, oils or other substances.

Hard-water deposits or calcium build-up due to minerals found in regional water supplies.

Table/hearth tops or bases installed and/or used with other manufacturer’s table bases, table, or hearth top, or incorrect installation of the base to the table top or fire media.

Regular maintenance must be exercised as set forth in the care instructions.

RETURN OF FURNITURE:

PRIOR AUTHORIZATION from the factory or factory representative is required. You must be the original purchaser and provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the OW Lee sales representative. If you are not sure how to contact the dealer, contact our warranty department at (800) 776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.com. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, OW Lee will arrange for freight pick-up and pay the surface freight from the dealer location to the factory. The consumer is responsible for freight charges to and from the factory if beyond the time frame stated above. Return furniture must be cartoned for freight pick up. Furniture must have been used only as defined in the original purchase order. Except as expressly provided herein, OW Lee makes no warranties, whether express or implied including, but not limited to, warranties of merchantability and fitness for a particular purpose. OW Lee’s limited warranty claims may only be processed directly through OW Lee by the dealer who made the sale of the merchandise.

Routine Care

Dekton requires very little maintenance. Simply wipe your Dekton surface by using a non-abrasive sponge with soap and warm water on a regular basis to maintain its beauty and shine for years to come. In addition, any pH balanced general-purpose cleaner may be used. (e.g. Pot and Pan Soap, Dish Soap, Windex®)

Difficult Spills
To remove difficult spills, wipe the surface with Pot and Pan Soap and scrub with a Scotch Brite pad and rinse with warm water. For stains that harden as they dry, such as food, gum, nail polish, and paint, remove by gently scraping off of surface (using a blade or putty knife /putty remover), and then clean using warm water and soap. Gray marks leſt by the razor, can be wiped away with soap and water or glass cooktop cleaner. Dekton’s advanced technology makes its surface extremely resistant to damaging chemicals. Difficult spots may be treated with one of the cleaners listed below. Allow the cleaner to sit for up to 10 minutes. Scrub and rinse thoroughly. For stubborn stains see below —

For Wine, Coffee, Food stains, Fruit juice. Use common alkaline detergents or oxidants such as including Dish soap, Formula 409, Windex,
Diluted Bleach and water .

For Wax, Shoe polish, Rubber marks, Dyes, Markers , Inks, Adhesives. The following solvents can be used Lacquer Thinner, Acetone,
Rubbing Alcohol , Mineral spirits.

For Rust, Lime scale, Cement/ plaster residue. Use Acidic based cleaners including Vinegar and water or other over the counter acidic based
cleaners like CLR.

For Tar, Nicotine. Use Solvents or oxidants.

For smears, residue or films. Apply Weiman glass cooktop cleaner or Magic glass cooktop cleaner and wipe clean with a generous amount of water with clean rags. The use of a squeegee may also ease the cleaning process.

Caution should be exercised in the handling and storage of any of the above chemicals / products. Manufacturer’s instructions should be exercised when using and storing these products.

Extreme Heat Protection

Dekton is extremely resistant to large fluctuations in heat and cold. For safety reasons we always recommend placing a trivet or a hot pad directly between your hot pot/ pan and the Dekton surface. This is simply a safety precaution for customers so they are not burned from heat which may transfer from the hot item to the Dekton countertop surface.

Chemicals to Avoid
Avoid exposing your Dekton surface to strong chemicals and solvents for an extended period of time. Although Dekton is Stain proof to many household cleaners, it is never advised to leave these cleaners on your Dekton surface for an extended period of time. Always avoid contact of your Dekton surface with Hydrofluoric acid.

General Precautions

Although Dekton is extremely scratch resistant, we always recommend use of a cutting board for 2 reasons.
1- Knives or metal household utensils will leave grey marks when cutting directly on the Dekton surface. These marks are called “metal transfer” and can be removed with cleaners as noted above; however it is a lot easier to simply cut on a cutting board.

2- Dekton can dull your knives and cooking utensils and it is wise to protect the investment that you have in these items.

You must be the original purchaser and be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the OW Lee sales representative. Prior authorization from the factory or a factory representative is required. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, OW Lee will arrange for freight pick up and pay the surface freight to and from the factory. Return furniture must be cartoned for freight pick up. Furniture must have been used only for residential or commercial use as defined in the original purchase order.

Except as expressly provided herein, O.W. Lee makes no warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. O.W. Lee’s limited warranties may only be processed directly through the dealer or O.W. Lee sales representative who made the sale of the merchandise.