Warranty

You must be the original purchaser and be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the O.W. Lee sales representative. Prior authorization from the factory or a factory representative is required. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase, O.W. Lee will arrange for freight pick up and pay the surface freight to and from the factory. Return furniture must be cartoned for freight pick up. Furniture must have been used only for residential or commercial use as defined in the original purchase order.

Except as expressly provided herein, O.W. Lee makes no warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. O.W. Lee’s limited warranties may only be processed directly through the dealer or O.W. Lee sales representative who made the sale of the merchandise.

The warranty information shown on this website reflects our current limited warranty coverage for new purchases. Products purchased prior to October 1 may be covered under a different limited warranty program. Warranty terms, including coverage periods, are determined by the original purchase date and the warranty in effect at the time of purchase. Please contact the retailer from whom the product was originally purchased for warranty verification and assistance.

O.W. Lee warrants its products to the original purchaser against defects in materials and workmanship under normal residential use, subject to the terms, conditions, exclusions, and limitations set forth below. Warranty periods begin on the date of purchase.

WARRANTY COVERAGE

Frame
O.W. Lee offers a twenty (20) year limited structural warranty on frames under normal use. O.W. Lee will, at factory option, repair or replace any O.W. Lee frame that has failed structurally during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

Finish
O.W. Lee offers a five (5) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use. O.W. Lee will, at factory option, refinish or replace an O.W. Lee frame if the above occurs during the warranty period from the date of purchase.
Occasional rust seepage from crevices and hidden unfinished surfaces inherent in some ornate wrought iron designs is considered a care and maintenance function and is not considered a finish failure. For information on addressing rust seepage and maintaining your furniture, please visit the O.W. Lee Care & Maintenance page.

More frequent and additional care and maintenance is required for any metal furniture placed in coastal areas or on the shoreline close to saltwater air. Remove salt buildup by rinsing furniture weekly and drying it with a soft cloth. Harsh cleaners should be avoided; however, a gentle mild soap with water may be applied if needed.
Variations in finish color, texture, and gloss will occur from lot to lot. While O.W. Lee has tolerances established with its vendors, O.W. Lee cannot guarantee an exact match on pieces that are powder coated in different lots. Differences in finish color, texture, or gloss between different production lots are not covered under warranty.

Cushions
O.W. Lee offers a five (5) year limited warranty on the craftsmanship and construction of cushions, sling and padded sling seats, and seat support material under normal use. This warranty includes fading or discoloration of the fabric.
Fabrics are constructed of various types and numbers of yarns in the warp and fill. Such variations in construction can result in variations in sag and sag recovery. Such variations in sag and sag recovery are specifically excluded from this warranty.
Pillow back and arm cushion fill is contained in an interior liner and zipper for production purposes only. Do not remove back cushion fill. Breakdown of the pillow back and arm cushion core interior liner is not considered a warranty defect.
C.O.M. fabrics are not covered under this warranty.
O.W. Lee will, at factory option, repair or replace O.W. Lee cushions if determined to be defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.
Never remove fabric from a cushion, use a power washer, or submerge a cushion in water to clean.

Porcelain/Dekton Tops
O.W. Lee offers a five (5) year limited warranty on the workmanship and structural integrity of porcelain and Dekton tops under normal use.
Samples displayed or provided to customers are a representation of that series color and are not expressed or implied to be identical. Porcelain tiles are manufactured to mimic natural stone. Some unevenness in the table-top surface is considered normal.
Height variance is normal depending on the style of the porcelain tile. A height variance of 1/16″ is considered within tolerance.
The gap between the metal rim and porcelain tile is designed to prevent tile-to-metal contact, which helps prevent chipping and allows for thermal expansion. The tolerance for this gap is 1/32″ minimum and 1/16″ maximum.
O.W. Lee will, at factory option, repair or replace any top found to be defective during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

EverLee Poly Lumber Tops
O.W. Lee offers a twenty (20) year limited warranty on EverLee poly lumber tops and accents and a five (5) year limited warranty on the craftsmanship under normal residential use. The craftsmanship warranty covers defects resulting from the manufacturing and/or assembly of the tops.
O.W. Lee will, at factory option, repair or replace any EverLee poly lumber to be defective and covered under this warranty during the applicable warranty period from the date of purchase. If the original product has been discontinued, O.W. Lee may provide a same or similar product as a replacement.

To retain warranty coverage, regular care and maintenance is required. Although highly durable and designed for outdoor use, EverLee poly lumber may fade when exposed to direct sunlight, and certain environmental elements may cause staining of the surface. Fading, staining, and changes resulting from the natural expansion and contraction of the material due to changes in temperature and environmental conditions, including related movement, gaps, or other dimensional changes inherent to the material, are not covered under this warranty.
Fire pits with an EverLee poly lumber top must be used with an O.W. Lee burner and a glass guard to be covered under this warranty.

Fire Pit Component Parts
O.W. Lee offers a five (5) year limited warranty on fire pit burner components and accessories under normal use. O.W. Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

Never use a wood-burning fire pit on wooden or composite decks, stamped concrete, or any heat-sensitive surface.

Furniture Covers
O.W. Lee offers a five (5) year limited warranty on the craftsmanship and construction of O.W. Lee furniture covers under normal use. O.W. Lee also offers a five (5) year no-fade warranty on the cover material.

The limited warranty covers defects in materials, craftsmanship, and construction. The no-fade warranty covers fading of the cover material during the warranty period from the date of purchase.

O.W. Lee will, at factory option, repair or replace any cover determined to be defective as covered under this warranty during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.
This warranty does not cover damage caused by acts of God, vandalism, neglect, misuse, improper use, excessive wind or wind whipping, or modifications to the cover. Damage resulting from improper care or maintenance is not covered under warranty.

Other Component Parts
O.W. Lee offers a two (2) year limited warranty on purchased component parts, such as glides, bolts, wheels, swivel bases, etc., that fail due to a manufacturer’s defect under normal use. To retain the warranty, regular care and maintenance is required.

General Warranty Limitations
This limited warranty does not apply to any damage caused by shipping, accidents, staining, natural weathering, misuse, alterations, or repairs.
No other person is authorized to assume liability on behalf of O.W. Lee, and in no event shall O.W. Lee be liable for any contributory or subsequent damage related to merchandise purchased from O.W. Lee.

Except as expressly provided herein, O.W. Lee makes no warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose.

Items Not Covered Under Warranty (Residential)
The following items and conditions are not covered under the O.W. Lee Residential Warranty:

Use and Accidental Damage
• Any failure caused by unreasonable use or abuse.
• Accidental damage, including damage caused by fire, wind, or other acts of God.
• Permanent stains caused by lotions, oils, or other substances.
• Items that are repaired, refinished, or otherwise modified by any person or entity other than O.W. Lee.

Rust, Finish, and Environmental Conditions
• Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs.
• Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped, or not maintained as outlined in the care and maintenance instructions.
• Natural fading or discoloration of fabrics beyond the applicable warranty period.
• Normal fading of frame finish beyond the applicable warranty period.
• Hard-water deposits or calcium buildup due to minerals found in regional water supplies.

Furniture Cover Disclaimer
• Furniture Cover Disclaimer: Furniture covers are designed to protect furniture from the elements; however, some covers can potentially damage the furniture finish, particularly when made from abrasive materials or when exposed to excessive wind or other conditions that cause the cover to rub against the frame. Damage to the furniture finish resulting from abrasion, rubbing, or contact with a furniture cover is not covered under the furniture finish warranty. Minor finish damage may often be repaired using O.W. Lee touch-up paint or touch-up pens.

Materials, Installation, and Compatibility
• C.O.M. fabrics (customer’s own material).
• Table/hearth tops or bases installed and/or used with other manufacturers’ table bases, tables, or hearth tops, or incorrect installation of the base to the table top and fire media.
• Chipped Dekton tops resulting from contact with objects, including chairs hitting the edges.
• Furniture used for commercial or institutional purposes. See the O.W. Lee Commercial Warranty for applicable coverage.

Freight Storage Fees
Any orders, commercial, residential, or retail, stored at the O.W. Lee factory due to customer delay are subject to a freight storage fee at O.W. Lee’s discretion.

Care and Maintenance Requirement
REGULAR CARE AND MAINTENANCE IS EXPLICITLY REQUIRED TO RETAIN YOUR WARRANTY.

For detailed care and maintenance instructions, please visit the O.W. Lee Care & Maintenance page.

For helpful how-to demonstrations and instructional videos, please visit the O.W. Lee Instructional Videos page.

O.W. Lee reserves the right to modify specifications as may be necessary. Please contact the factory to confirm current specifications.

Return of Furniture and Warranty Claims
Prior authorization from the factory or factory representative is required before returning furniture.
You must be the original purchaser and be able to provide proof of purchase when making a warranty claim.
To submit a warranty claim, contact the dealer where you purchased your furniture. If you are not sure how to contact the dealer, contact the O.W. Lee warranty department at:

Phone: (800) 776-9533
Fax: (830) 541-4237
Email: owleera@gmail.com

O.W. Lee’s limited warranty claims may only be processed directly through O.W. Lee by the dealer who made the sale of the merchandise.

If the complaint is covered by warranty and the furniture is returned within twenty-four (24) months from the date of purchase, O.W. Lee will arrange for freight pickup and pay the surface freight from the dealer location to the factory.

The consumer is responsible for freight charges to and from the factory if the return occurs beyond the time frame stated above.

Returned furniture must be boxed for freight pickup. Furniture must have been used only for residential use as defined in the original purchase order.

In the event the furniture style, frame finish, fabric, or table top has been discontinued, O.W. Lee will replace the product with a similar item currently offered by O.W. Lee.

O.W. Lee warrants its products to the original purchaser against defects in materials and workmanship under normal commercial use, subject to the terms, conditions, exclusions, and limitations set forth below. Warranty periods begin on the date of purchase.

WARRANTY COVERAGE

Frame

O.W. Lee offers a five (5) year limited structural warranty on frames under normal use. O.W. Lee will, at factory option, repair or replace any O.W. Lee frame that has failed structurally during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

Finish

O.W. Lee offers a five (5) year limited warranty for frames against blistering, peeling, or fading of the frame finish under normal use. O.W. Lee will, at factory option, refinish or replace an O.W. Lee frame if the above occurs during the warranty period from the date of purchase.

Occasional rust seepage from crevices and hidden unfinished surfaces inherent in some ornate wrought iron designs is considered a care and maintenance function and is not considered a finish failure. For information on addressing rust seepage and maintaining your furniture, please visit the O.W. Lee Care & Maintenance page.

More frequent and additional care and maintenance is required for any metal furniture placed in coastal areas or on the shoreline close to saltwater air. Remove salt buildup by rinsing furniture weekly and drying it with a soft cloth. Harsh cleaners should be avoided; however, a gentle mild soap with water may be applied if needed.

Variations in finish color, texture, and gloss will occur from lot to lot. While O.W. Lee has tolerances established with its vendors, O.W. Lee cannot guarantee an exact match on pieces that are powder coated in different lots. Differences in finish color, texture, or gloss between different production lots are not covered under warranty.

Cushions

O.W. Lee offers a one (1) year limited warranty on the craftsmanship and construction of cushions, sling and padded sling seats, and seat support material under normal use. This warranty includes fading or discoloration of the fabric.

Fabrics are constructed of various types and numbers of yarns in the warp and fill. Such variations in construction can result in variations in sag and sag recovery. Such variations in sag and sag recovery are specifically excluded from this warranty.

Pillow back and arm cushion fill is contained in an interior liner and zipper for production purposes only. Do not remove back cushion fill. Breakdown of the pillow back and arm cushion core interior liner is not considered a warranty defect.

C.O.M. fabrics are not covered under this warranty.

O.W. Lee will, at factory option, repair or replace O.W. Lee cushions if determined to be defective as listed above within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

Never remove fabric from a cushion, use a power washer, or submerge a cushion in water to clean.

Porcelain/Dekton Tops

O.W. Lee offers a five (5) year limited warranty on the workmanship and structural integrity of porcelain and Dekton tops under normal use.

Samples displayed or provided to customers are a representation of that series color and are not expressed or implied to be identical. Porcelain tiles are manufactured to mimic natural stone. Some unevenness in the table-top surface is considered normal.

Height variance is normal depending on the style of the porcelain tile. A height variance of 1/16″ is considered within tolerance.

The gap between the metal rim and porcelain tile is designed to prevent tile-to-metal contact, which helps prevent chipping and allows for thermal expansion. The tolerance for this gap is 1/32″ minimum and 1/16″ maximum.

O.W. Lee will, at factory option, repair or replace any top found to be defective during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

EverLee Poly Lumber Tops

O.W. Lee offers a five (5) year limited warranty on EverLee poly lumber tops and accents and a two (2)  year limited warranty on the craftsmanship under normal commercial use. The craftsmanship warranty covers defects resulting from the manufacturing and/or assembly of the tops.

O.W. Lee will, at factory option, repair or replace any EverLee poly lumber to be defective and covered under this warranty during the applicable warranty period from the date of purchase. If the original product has been discontinued, O.W. Lee may provide a same or similar product as a replacement.

To retain warranty coverage, regular care and maintenance is required. Although highly durable and designed for outdoor use, EverLee poly lumber may fade when exposed to direct sunlight, and certain environmental elements may cause staining of the surface. Fading, staining, and changes resulting from the natural expansion and contraction of the material due to changes in temperature and environmental conditions, including related movement, gaps, or other dimensional changes inherent to the material, are not covered under this warranty.

Fire pits with an EverLee poly lumber top must be used with an O.W. Lee burner and a glass guard to be covered under this warranty.

Fire Pit Component Parts

O.W. Lee offers a two (2) year limited warranty on fire pit burner components and accessories under normal use. O.W. Lee will, at factory option, repair or replace any outdoor fire pit burner found to be defective during this warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

Never use a wood-burning fire pit on wooden or composite decks, stamped concrete, or any heat-sensitive surface.

Furniture Covers

O.W. Lee offers a two (2) year limited warranty on the craftsmanship and construction of O.W. Lee furniture covers under normal use. O.W. Lee also offers a two (2) year no-fade warranty on the cover material.

The limited warranty covers defects in materials, craftsmanship, and construction. The no-fade warranty covers fading of the cover material during the warranty period from the date of purchase.

O.W. Lee will, at factory option, repair or replace any cover determined to be defective as covered under this warranty during the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required.

This warranty does not cover damage caused by acts of God, vandalism, neglect, misuse, improper use, excessive wind or wind whipping, or modifications to the cover. Damage resulting from improper care or maintenance is not covered under warranty.

Other Component Parts

O.W. Lee offers a two (2) year limited warranty on purchased component parts, such as glides, bolts, wheels, swivel bases, etc., that fail due to a manufacturer’s defect under normal use. To retain the warranty, regular care and maintenance is required.

General Warranty Limitations

This limited warranty does not apply to any damage caused by shipping, accidents, staining, natural weathering, misuse, alterations, or repairs.

No other person is authorized to assume liability on behalf of O.W. Lee, and in no event shall O.W. Lee be liable for any contributory or subsequent damage related to merchandise purchased from O.W. Lee.

Except as expressly provided herein, O.W. Lee makes no warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose.

Items Not Covered Under Warranty (Commercial)

This limited warranty does not apply to any damage caused by shipping, accidents, fading, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of O.W. Lee, and in no event shall O.W. Lee be liable for any contributory or subsequent damage related to the merchandise purchased from O.W. Lee.

O.W. Lee reserves the right to modify specifications as may be necessary. Please contact the factory to confirm specifications. ½” tolerances are considered within spec.

Any failure caused by unreasonable use or abuse.

Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs;

Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped or not maintained as outlined in the care and maintenance instructions;

Natural fading or discoloration of fabrics beyond warranty period;

C.O.M. fabrics (customer’s own material);

Normal fading of frame finish;

Accidental damage (including fire, wind or other acts of God).

Permanent stains caused by lotions, oils or other substances.

Hard-water deposits or calcium build-up due to minerals found in regional water supplies.

Table/hearth tops or bases installed and/or used with other manufacturer’s table bases, table, or hearth top, or incorrect installation of the base to the table top or fire media.

Regular maintenance must be exercised as set forth in the care instructions.

Return of Furniture and Warranty Claims

Prior authorization from the factory or factory representative is required before returning furniture.

You must be the original purchaser and be able to provide proof of purchase when making a warranty claim.

To submit a warranty claim, contact the dealer where you purchased your furniture. If you are not sure how to contact the dealer, contact the O.W. Lee warranty department at:

Phone: (800) 776-9533
Fax: (830) 541-4237
Email: owleera@gmail.com

O.W. Lee’s limited warranty claims may only be processed directly through O.W. Lee by the dealer who made the sale of the merchandise.

If the complaint is covered by warranty and the furniture is returned within twenty-four (24) months from the date of purchase, O.W. Lee will arrange for freight pickup and pay the surface freight from the dealer location to the factory.

The consumer is responsible for freight charges to and from the factory if the return occurs beyond the time frame stated above.

Returned furniture must be boxed for freight pickup. Furniture must have been used only as defined in the original purchase order. Except as expressly provided herein, O.W. Lee makes no warranties, whether express or implied including, but not limited to, warranties of merchantability and fitness for a particular purpose. O.W. Lee’s limited warranty claims may only be processed directly through O.W. Lee by the dealer who made the sale of the merchandise.