You must be the original purchaser and be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact the dealer where you purchased the furniture or the OW Lee sales representative. Prior authorization from the factory or a factory representative is required. If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase and is within 36 months of the manufacturer’s delivery date to the dealer or installation, OW Lee will arrange for freight pick up and pay the surface freight to and from the factory. Return furniture must be cartoned for freight pick up. Furniture must have been used only for residential or commercial use as defined in the original purchase order.
Except as expressly provided herein, OW Lee makes no warranties, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. OW Lee’s limited warranties may only be processed directly through the dealer or OW Lee sales representative who made the sale of the merchandise that is the subject of the warranty claim.