All warranties apply to the original owner only, and begin at the date of purchase. Proof of purchase is required with all claims.
Frame
Your OW Lee frame comes with a twenty (20) year structural warranty when properly maintained in ordinary home use. OW Lee will, at factory option, repair or replace any OW Lee furniture that has failed structurally during normal use and regular maintenance.
Finish
Wrought Iron: OW Lee offers a three (3) year warranty against blistering or peeling of the frame finish under normal use and proper maintenance. OW Lee will, at factory option, refinish or replace your OW Lee wrought iron furniture if either of the above occurs within a three-year period from the date of purchase. Occasional rust seepage from crevices and hidden unfinished surfaces inherent in some ornate designs is considered a care and maintenance function and is not considered a finish failure.

Wrought Aluminum: OW Lee offers a seven (7) year warranty against blistering or peeling of the frame finish under normal use and proper maintenance. O.W will, at factory option, refinish or replace your OW Lee wrought aluminum furniture if either of the above occurs within a seven-year period from the date of purchase.
Cushions
OW Lee offers a two (2) year warranty on all cushions. This extended warranty covers the quality of the craftsmanship and construction of the cushion, as well as any fading or discoloration of the fabric, which has been properly maintained as listed in our care and maintenance instructions. OW Lee will, at factory option, repair or replace your OW Lee cushions if determined defective as listed above within a two-year period from the date of purchase. C.O.M. fabrics are not covered under this warranty.
Table Tops
OW Lee offers a two (2) year warranty on all Faux Stone, Tumbled Marble, Honed Marble, Slate and Granite tops from date of delivery. This limited warranty covers the workmanship and structural integrity of the top. OW Lee will, at factory option, repair or replace any tabletop found to be defective during this warranty period. Regular maintenance must be exercised as set forth in the care instructions.

In the event the furniture style, frame finish, fabric or table top has been discontinued, OW Lee will replace the product with a similar item.

This warranty does not apply to the use of another manufacturer's table base as support for an OW Lee table top, nor does it apply to the incorrect installation of the base, by the retail store or customer. This warranty does not apply to any damage caused by shipping, accidents, fading, staining, natural weathering, misuse, alterations or repairs. No other person is authorized to assume liability on behalf of OW Lee, and in no event shall OW Lee be liable for any contributory or subsequent damage related to the merchandise purchased from OW Lee.
Component Parts
Purchased component parts such as glides, bolts, wheels, umbrella frames, etc. that fail due to a manufacturers defect within two (2) year from the date of purchase, OW Lee will, at factory option, repair or replace the part in the original color or style, or a similar color and style if the part has been discontinued.
Items Not Covered Under Warranty (Residential)
  • Any failure caused by unreasonable use or abuse;
  • Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some ornate wrought iron designs;
  • Rusting and/or oxidation of frames resulting from exposed metals that have been scratched, chipped
    or not maintained as outlined in the care and maintenance instructions;
  • Natural fading or discoloration of fabrics beyond warranty period;
  • C.O.M. fabrics (customer’s own material);
  • Normal fading of frame finish;
  • Accidental damage (including fire, wind or other acts of God).
  • Permanent stains caused by lotions, oils or other substances.
  • Hard-water deposits or calcium build-up due to minerals found in regional water supplies.
  • BTable tops installed and/or used with other manufacturer's table bases, or incorrect installation of the base to the table top;
  • Furniture used for commercial or institutional use. (See Commercial Warranty)

Please Note: Regular maintenance must be exercised as set forth in the care instructions.
Return of Furniture:
PRIOR AUTHORIZATION from the factory or factory representative is required. You must be the original purchaser and be able to provide proof of purchase when you make a claim. To submit a warranty claim, contact our warranty department at (800) 776-9533, via fax: (909) 947-6614 and/or via email at warranty@owlee.com; or you may contact your local factory representative.

If the complaint is covered by warranty and the furniture returned within 24 months from the date of purchase and is within 36 months of the manufacturer's delivery date to the dealer or installation, OW Lee will arrange for freight pick-up and pay the surface freight to and from the factory. The consumer is responsible for freight charges to and from the factory if beyond the timeframe stated above. Return furniture must be cartoned for freight pick up. Furniture must have been used only for residential use as defined in the original purchase order.

Except as expressly provided herein, OW Lee makes no warranties, whether express or implied including, but not limited to, warranties of merchantability and fitness for a particular purpose. OW Lee's limited warranty claims may only be processed directly through OW Lee by the dealer who made the sale of the merchandise.