Can you burn wood in the Casual Fireside pieces?
No, these are not wood burning units

With the pit being left outside, is there a drain hole so the basin will drain?
Yes, there is drainage.

What are the BTU’s for the burner assembly?
Santa Cruz: 57,000 BTU’s
Vesuvius: 57,000 BTU’s
Largo: 34,000 BTU’s
Contessa: 57,000 BTU’s
Avila: 57,000 BTU’s
Ziggurat: 57,000 BTU’s
If unit is converted to natural gas, the BTU’s remain the same

Is 57,000 BTU rated High, Med or Low?
Rated as High

Log KitHow many logs are included?
Seven logs

What are the logs made of?
A mixture of Refectory Cement and Ceramic

Glass Kit

Glass is made from a smoked or dark brown glass that is tumbled so it is smooth to the touch.

How much glass is included?
30 pounds which is enough to just cover the stainless steel burner

Tumbled Lava Kit Lava rocks are tumbled to give a smoother more consistent look.

How many rocks are included?
Varies by the size of the stones

How big are the Lava Rocks?
Anywhere from 4 – 6 inches in diameter

How long are the hoses for the Liquid Propane systems?
Vesuvius: 4 Foot Hose
Largo: 4 Foot Hose
Ziggurat: 4 Foot Hose
Santa Cruz: 8 Foot Hose
Avila: 4 Foot Hose
Contessa: 4 Foot Hose

Can you put a 54" hearth on the Santa Cruz unit?
Yes

Can this be used indoors?
No, units are designed for outdoor use only

Are there accessories for cooking?
No, these pits are not designed for that purpose

What can the Lazy Susan be used on?
Vesuvius, Santa Cruz, Avila and Contessa

Do the hearth tops get hot from the fire?
The hearth may get warm to the touch, depending on flame height and how long the unit has been burning. The wind can also be a factor in the heating of the hearth. In factory tests, hearths remained comfortable to the touch after many hours of high flame operation.

What are the approximate heights of the units?
Santa Cruz w/ top: 18-1/2"
Vesuvius, Largo, Ziggurat w/top: 25 ½”
Avila w/ top: 30”
Contessa w/ top: 38"

What’s the measurement of the usable hearth space from fire pit center to the rim?
42" Hearth: Approx. 8-1/2" to 9"
54" Heath: Approx. 14"
48” Hearth: Approx.  11 ½”
38”X56” Hearth: Approx. 12”

Is there a warranty on the burner unit?
Yes, there is a two-year manufacturer’s warranty on the burner unit.

Do firepits sold to customers in Canada need special certification?
Yes, all firepits shipped into Canada include a special Canadian certification.

How long will a standard Propane tank last?
All Casual Fireside Fire Pits (except Largo) Approximately 10 - 12 hours. The Largo will last approximated 12 – 14 hours, depending on varying weather conditions.

Why do I have soot on my logs/lava?
It is normal when burning Natural Gas or Liquid Propane for soot to build up.

How do I clean the soot off my logs/lava?
To clean your logs/lava, use a soft plastic bristle brush and scrub using plain water. Rinse and replace logs as per your manual instructions.

How do you light these units?
The safety instructions should always be read prior to lighting the unit for the fist time. Consult the Owners Manuals

Can these units be changed to Natural Gas?
The burner system comes with a Natural Gas orifice, and conversion instructions are located in the owner’s manual. However, OW Lee highly recommends that a professional installer perform the conversion process. OW Lee does not supply natural gas hoses



The flame keeps going out
The flame may not stay lit for several reasons. Check each of the solutions below until the problem is solved.
1. Check level of fuel
2. Make sure the fuel tank valve is all the way on. For detailed installation and safety instructions please refer to your OW Lee Outdoor Campfyre Gas Log Set for Propane or Natural Gas.

For detailed installation and safety instructions please refer to your OW Lee Outdoor Campfyre Gas Long Set for Propane or Natural Gas.